Questions? Contact service@riyashi.com
or 1-866-530-6400
Riyashi offers only the finest jewelry merchandise
and ships each purchase with a certificate that guarantees its quality.
30 day money-back guarantee
If you are not completely
satisfied with your purchase, we will be happy
to refund, replace, or exchange any item within
30 days of its purchase if returned in saleable
condition and accompanied with original sales
receipt, through our simple, hassle-free return
process.
Custom made jewelry.
All custom made jewelry Engagement Ring Settings,
Engraved and Handmade Wedding Bands are subject to a 15% restocking
fee in the case of any return, re-sizing or exchange request.
Certified Loose Diamond 15 Day Return
Policy
All Certified Loose Diamond purchases come with
a 15 Day Money Back Guarantee. If for any reason you are not satisfied
with your Certified Loose Stone purchase or your customized setting,
you have 15 days from date of receipt to obtain an RMA Number and
return the item to us. The Warehouse must receive the item within
15 days of original delivery date in order to receive a full refund.
All Certified Stones must be returned with the original
Diamond Gemological Grading Certificate. Returns that are not accompanied
by the original certificate will be subject to a certification replacement
fee ranging between $200 and $400.
We advise that all returns are shipped via Registered
Mail and are insured in the amount of the original purchase plus shipping
charges. For items with a value greater than $500, we recommend using
the United States Postal Service (USPS). Please note that FedEx and
UPS will not insure packages in excess of $500.
Return Instructions
Contact customer service
For return services, please contact our customer service representatives
at returns@riyashi.com or 1-212-302-4111.
Our service hours are
Monday through Friday 9:30 a.m. to 6:00 p.m. (EST),
Get a return authorization number
Our customer service agent will provide you with a return authorization
number for your return. Please write this number on your return label. Packages
received without this number are subject to a restocking fee.
Return merchandise via insured shipment
Please send the package via insured USPS Priority Mail Service to protect
yourself in the unlikely event that the package is damaged or lost in transit.
The returned item must be new and unused and must be shipped with all of
its original packaging and enclosed materials.
Please send the merchandise to the following address:
Riyashi
<Your Return Authorization Number>
2 west 46th Street
Suite # 900
New York, NY 10036 Receive your refund
As soon as we have received the
returned merchandise, we will gladly refund you
the full purchase price of the product. We will
refund the purchase price in a payment method
equivalent to the method used for
purchase.
Riyashi - Diamonds, Engagement Rings and Fine Jewelry
